Policies

Customer Privacy Policy

Privacy Policy

Last Updated: June 2026

At Koppány Pines, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights under applicable data protection laws, including the EU General Data Protection Regulation (GDPR), UK GDPR, and relevant Hungarian legislation.

Who We Are

Koppány Pines Rewild Escapes

Website:
https://www.koppanypinesrewildescapes.com

Email:
office@koppanypinesrewildescapes.com

For the purposes of data protection law, Koppány Pines acts as the Data Controller for personal information collected through our website, booking systems, enquiries and guest stays.

Information We Collect

We may collect the following information when you:

  • Make a booking
  • Submit an enquiry
  • Contact us by email or telephone
  • Subscribe to updates
  • Complete a guest form
  • Use our website

This may include:

  • Name
  • Postal address
  • Email address
  • Telephone number
  • Booking details
  • Vehicle information (where relevant)
  • Names of travelling guests
  • IP address
  • Communications between you and us

We only collect information necessary to provide our services and comply with legal obligations.

Booking System Providers

We use third-party booking platforms, including Felhomatrac.com and Booking.com, to manage reservations.

When you make a booking through these platforms, your personal information is processed in accordance with their own privacy policies and data protection procedures.

These providers may act as independent Data Controllers, Joint Controllers, or Data Processors depending on the nature of the booking and services provided.

We encourage guests to review the privacy policies of any third-party booking platform used to make a reservation.

Payment Information

Payment information is processed securely through PCI-compliant third-party payment providers.

Koppány Pines does not store full payment card details on its own systems.

Why We Process Your Information

We process personal data for the following purposes:

Booking Administration

To:

  • Confirm reservations
  • Communicate with guests
  • Manage arrivals and departures
  • Provide requested services

Legal Compliance

As an accommodation provider in Hungary, we may be required by law to collect, verify, process and retain certain guest information for registration, reporting and taxation purposes.

This may include information required under Hungarian tourism and accommodation regulations, including the National Tourism Data Supply Centre (NTAK) and any associated guest registration systems (such as VIZA) where applicable.

We process this information only to the extent required to comply with our legal obligations.

Customer Service

To respond to enquiries and support requests.

Business Administration

To maintain records, prevent fraud and manage our business operations.

Marketing

We will only send marketing communications where you have provided consent or where permitted by law.

You can unsubscribe at any time.

Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

Contract

Processing is necessary to fulfil your booking and provide our services.

Legal Obligation

Processing is necessary to comply with legal obligations applicable to accommodation providers in Hungary.

Legitimate Interests

Processing is necessary for legitimate business purposes such as administration, security, fraud prevention and improving our services.

Consent

Where required, we rely on your consent for marketing communications and non-essential cookies.

Data Retention

We retain personal information only for as long as necessary.

Retention periods may vary depending on:

  • Booking records
  • Accounting requirements
  • Legal obligations
  • Tax regulations
  • Guest registration requirements

When information is no longer required, it is securely deleted or anonymised.

Guest Reviews

Following your stay, you may be invited to provide feedback.

Participation is entirely voluntary.

Reviews may be published on:

  • Our website
  • Social media channels
  • Third-party review platforms

We will not publish personal contact information alongside reviews without your consent.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use the site.

Cookies may include:

Essential Cookies

Required for website functionality, security and booking processes.

Analytics Cookies

Used to understand visitor behaviour and improve the website.

Marketing Cookies

Only used where you have provided consent.

When you first visit our website, you will be presented with a cookie consent banner allowing you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customise your cookie preferences

Your choice can be changed at any time through our cookie settings.

You can also manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain parts of the website.

International Data Transfers

Some of our service providers may process information outside the European Economic Area (EEA) or the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of information
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:

Koppány Pines Rewild Escapes

Email:
office@koppanypinesrewildescapes.com

Website:
https://www.koppanypinesrewildescapes.com

Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational or regulatory changes.

The latest version will always be available on our website.